Payment terms & customer policies

Trading name: MVSTAY

Legal name: Maldives Stay Travels

Permanent establishment: Rihla, GA. Gemanafushi, Maldives

Postal address: Rihla, GA. Gemanafushi, Maldives

Country: Maldives

Customer service email: hello@mvstay.mv

Customer service telephone: +960 7687179

MVSTAY provides Maldives travel planning and facilitates bookings and travel arrangements including accommodation, transfers, activities, experiences and related travel services. The exact service, travel dates, inclusions and amount payable are stated in the customer's written offer, itinerary, booking confirmation or payment request.

The payment page displays the transaction currency and total amount before the customer continues to the Bank of Maldives payment service. Customers should not proceed if the displayed amount, currency or booking reference differs from the written offer or confirmation.

Cancellation and refund conditions vary by accommodation or travel supplier. The specific cancellation and refund conditions for a booking are communicated in the written offer or booking terms before payment and form part of the purchase terms.

Where a service is non-refundable, partially refundable, or subject to cancellation charges, those restrictions must be stated in the written offer before the payment request is issued. Approved refunds are returned through the original payment method where possible and may take additional processing time depending on the bank and card network.

MVSTAY sells travel services rather than physical goods. After payment is confirmed, booking documents, confirmations, vouchers or itinerary information are delivered electronically to the email address or contact channel supplied by the customer. Delivery timing may depend on final confirmation from the relevant travel supplier.

Customers are responsible for passport, visa, immigration, health, customs and other travel-entry requirements applicable to their journey. No import or export of physical goods is included unless expressly stated in the written offer.

MVSTAY collects information needed to prepare and service travel arrangements, communicate with the customer, maintain transaction records, prevent fraud and meet legal or regulatory obligations. This may include name, contact details, nationality, travel dates, traveller counts, booking preferences and payment status.

Card numbers and card security codes are entered on the Bank of Maldives payment service and are not requested or stored by MVSTAY's website. Access to MVSTAY booking and payment-status records is restricted to authorised personnel and protected through application access controls.

You will be redirected to BML Payment Gateway to process the payment. MVSTAY uses encrypted HTTPS connections for its website and does not collect or store card numbers or card security codes.

Before continuing to payment, the customer must review the booking reference, service description, amount, currency and applicable written offer or booking terms, then affirmatively accept these policies on the MVSTAY payment page.

Customers should retain a copy of their transaction record, written offer or booking confirmation, and these policies for their records.